We have installed ISO 9001: 2000 quality management system. This is the latest revision of the quality standard which directs the company to look at itself and be more critical of it.
Customers will be approached to highlight any problems they feel they have with the company knowing the information they provide will be acted on to provide even better service in the future.
The company is also under a critical eye internally in the form of an internal audit program and an employee suggestion process where any employee can make changes to the management system demonstrating that the company is involved as a whole in maintaining quality, delivery and customer satisfaction.
